Return & Refund Policy

Updated at 2020-03-18


Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  -Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to TheVMart, that is responsible for your information under this Return & Refund Policy.

  -Customer: refers to the company, organization or person that signs up to use the TheVMart Service to manage the relationships with your consumers or service users.

  -Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit TheVMart and use the services.

  -Service: refers to the service provided by TheVMart as described in the relative terms (if available) and on this platform.

  -Website: TheVMart ."’s" site, which can be accessed via this URL: https://thevmart.com

  -You: a person or entity that is registered with TheVMart to use the Services.


Return & Refund Policy

Thanks for shopping at TheVMart. We appreciate the fact that you like to buy the products we sell. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing these products.

As with any shopping experience, there are terms and conditions that apply to transactions at TheVMart. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at TheVMart, you agree to the terms set forth below along with  Policy.

If there’s something wrong with the  you bought, or if you are not happy with it, you will not be able to issue a refund for your item.


Refunds

We at  ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be informed about it in advance so that you don't have to worry unnecessarily about your order and then you will be refunded in full once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. 

We follow certain policies to ensure transparency, efficiency and quality customer care:

  -We DO NOT allow refunds on sold products 14days after delivery.

  -Returned goods would be refunded, after we can ascertain your complain in 24hours., you can then reorder another product.

  -We DO NOT encourage exchanges of our products, however we are open to this.


For International Orders:

  -If you cancel the order before we process it and dispatch for shipping, a refund can be processed immediately. Orders generally take 1-2 days to process before dispatch.

  -Orders already in shipping cannot be returned, canceled until it delivers.

  -you must trigger a return in 14days after delivery if your get a wrong or bad product.

  -If you face any issues, please contact our Support Team immediately.


Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.


Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.


Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

 -Via Email:  cservice@thevmart.com

 -Via Phone Number:  +447452120775

 -Via this Link:  https://thevmart.com/support

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